Privacy Policy

1. Introduction

This Privacy Policy explains how SAJE LABS LLC, which operates CareResolve ("CareResolve," "we," "us," and "our"), handles information collected through the CareResolve website. It covers the marketing website only. Data that you or your organization submit to the hosted CareResolve product — including any protected health information (PHI) — is governed by your signed customer agreement, business associate agreement (BAA), and our Terms of Service, not by this policy.

Please do not submit protected health information through website contact forms, scheduling forms, or other public channels.

2. Information we collect

Information you provide. When you submit a contact or demo request, we collect the information you enter, such as your name, work email, organization, phone number, and message.

Information collected automatically. When you visit the website, we and our analytics providers collect standard technical information such as your IP address, browser and device type, pages viewed, referring page, and general location, using cookies and similar technologies.

3. How we use information

We use the information to respond to your inquiries and demo requests, provide information you request, operate, secure, and improve the website, understand how the site is used, and comply with legal obligations.

4. Cookies and analytics

We use cookies and similar technologies for essential site functions and for analytics — including Google Analytics — to understand site usage, and business analytics tools to understand which organizations are interested in CareResolve. You can control cookies through your browser settings and opt out of Google Analytics using Google's opt-out tools. We honor recognized browser privacy signals where required by law.

5. How we share information

We share information with service providers that help us operate the website — such as hosting, analytics, email, and the scheduling provider used to book demos — who may process it under their own terms. We may also disclose information where required by law or to protect our rights, and in connection with a merger, acquisition, or sale of assets. We do not sell personal information collected through the website, and we do not use it for third-party advertising.

6. Data retention

We keep information collected through the website only for as long as needed for the purposes described here, to run our business, and to meet legal requirements, after which we delete or de-identify it.

7. Data security

We use commercially reasonable technical and organizational safeguards to protect information collected through the website. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your choices and rights

You may request access to, correction of, or deletion of the information you submitted through the website, and you may opt out of marketing communications. Depending on where you live — for example, under California (CCPA/CPRA) or the EEA and UK (GDPR) — you may have additional rights, such as the right to access, delete, or restrict use of your personal information and to withdraw consent. To make a request, contact us using the details below.

9. Children's privacy

The website is intended for businesses and is not directed to children. We do not knowingly collect personal information from children.

10. United States processing

CareResolve is operated in the United States, and information collected through the website is processed there. If you contact us from outside the United States, you understand that your information will be processed in the United States.

11. Changes to this policy

We may update this Privacy Policy from time to time; the date above reflects the latest revision. Material changes will be reflected on this page.

12. Contact us

Questions or requests about this Privacy Policy can be sent through our contact page.